Privacy policy

Below is the privacy policy (hereinafter, “privacy policy” or “policy”) governing the website http://guianatura.net/en (hereinafter, “the website”), under the ownership of GUIANATURA ECOTOURISM (hereinafter, “GUIANATURA ECOTOURISM” or “we”), the commercial name of the touristic intermediation activity registered at the Canarian Government with the number I-003115.1, a company with a registered address at Calle del Campo, 18, 38680 Guía de Isora, Tenerife, Spain.

PLEASE SPEND A FEW MINUTES READING OUR PRIVACY POLICY; IT WON’T TAKE LONG. IN IT WE EXPLAIN SIMPLY, CLEARLY AND TRANSPARENTLY HOW WE USE AND PROTECT YOUR PERSONAL INFORMATION AND YOUR RIGHTS. YOUR SECURITY AND THAT OF YOUR PERSONAL DATA IS OF PARAMOUNT IMPORTANCE TO GUIANATURA AND WE TAKE EVERY CARE TO PROTECT THEM.

WHO DOES THIS POLICY CONCERN AND APPLY TO?

This policy applies to all users of the website, whether or not they are customers of GUIANATURA ECOTOURISM (hereinafter, indiscriminately, “the user” or “the users”) who are physical people. We use the term “personal data” to refer to all information about an identified or identifiable physical person.

IF YOU BROWSE OR USE OUR WEBSITE, WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA?

We are responsible for processing your personal data:

  • Full name of the company: GUIANATURA ECOTOURISM
  • Registered office: Calle del Campo, 18, 38680 Guía de Isora, Tenerife, Spain
  • Physical location / head office: Calle del Campo, 18, 38680 Guía de Isora, Tenerife, Spain
  • Contact telephone number: (0034) 686.319.035
  • Contact email address (general): info@guianatura.net

Any query regarding the protection of your personal data should be sent by email to: info@guianatura.net

WHAT KIND OF DATA DO WE PROCESS?

We need to process your data in order to give you access to the content and/or functionality of the website, to send you information or to provide services, should you require them. To that end, we are firmly committed to treating your personal data in accordance with the law and with the principles and obligations contained in the current regulations governing the protection of personal data.

When you browse our website (and especially when you interact) you provide us with data directly; for example, when you complete any online form for the purposes indicated in each case (query form, blog or newsletter subscription, etc.).

The data that you provide to us relates to such forms available via the website, and can vary depending on the type of form concerned. Without prejudice to the above, various kinds of personal details can be gathered via the website, and its different forms. We will always ask you for details that are appropriate, relevant and limited to what is strictly necessary for the purpose (applying the principle of minimisation of personal data):

  • Identifying personal data (first name and surname(s)).
  • Personal contact data (telephone or mobile phone number, email address).
  • Data concerning personal characteristics (related requirements or queries, for example, which you have expressed via our communication facility).

Similarly, when you browse our website, you need to be aware of the cookies that will be installed on your computer or device, as this involves personal data processing depending on the type of cookies used and their specific purposes (see cookies policy). If you accept our cookies policy, analytical cookies will be used which involve the processing of personal data generated by your browsing profile for analytical and/or statistical purposes. It is important to be aware that by continuing to browse our website, having been given information on our legal personal data processing policies, you will be confirming that you unreservedly accept the cookies to be used, although you can at any time configure the use of these analytical cookies as indicated in the said cookies policy.

FOR WHAT PURPOSES DO WE USE YOUR DATA?

The personal data that you provide to us will be processed for the specific purpose stipulated in this privacy policy and, where appropriate, through the various data forms contained in it. Therefore, data will be gathered and processed for the following purposes:

  • To enable you to browse our website, and to access the information and content available there.
  • To attend to your requests in accordance with the forms you send us. If, by means of such forms you are advised of the possibility that you will be sent special offers, or offers of particular services associated with such requests, and you unequivocally consent to them being sent, we advise you that you can withdraw or revoke such authorisation at any time by writing to us at: info@guianatura.net, although this will not affect the previous processing of your data for such purposes.
  • To resolve quickly and effectively any queries you may have regarding our services via the various channels available to that end (email, telephone, etc.).
  • To enable you, if you so wish, to subscribe to our blog/newsletter so that you can access its contents and additional information that may be of interest to you.
  • To receive information about activities, benefits, or any other information that may interest you, including advertising or promotional material, associated with the operations of GUIANATURA ECOTOURISM, provided that you have unequivocally authorised these. You can withdraw your consent at any time, although such a withdrawal will not affect the legitimacy of previous data processing.
  • To allow the associated use of the website’s cookies, as described in our cookies policy. In the event that you have accepted the cookie policy for the fulfillment of the purposes related to the different types of cookies described in the policy, and particularly analytical cookies (browsing/user profile), to undertake an analysis and gather statistics regarding your web browsing so that we can improve our services and the quality of their delivery. At any time, if you so wish, you can configure the use of analytical cookies, as you have the right to withdraw your consent to the purpose served by the cookies. You are advised that the withdrawal of your consent to the processing of your data in respect of certain types of cookies, such as session cookies or technical cookies, may prevent you from browsing our website (see cookies policy).

WHAT IS OUR LEGAL BASIS FOR PROCESSING YOUR DATA?

Purposes of the data processing Legal basis of the data processing
To enable you to browse our website, and to access the information and content available there. Your consent
To attend to your requests in accordance with the forms you send us. Your consent
To resolve quickly and effectively any queries you may have regarding our services. Your consent
To enable you, if you so wish, to subscribe to our blog/newsletter. Your consent
To receive information about activities or any other information that may interest you, including advertising or promotional material associated with the operations of GUIANATURA ECOTOURISM Your consent
If you have accepted the cookies policy as set down, to enable the development of the data processing purposes associated with them and, in particular, the undertaking of the relevant analysis generated by your web browsing for analytical and/or statistical purposes. Your consent

Where the legitimate basis for the processing of your personal data is your consent, you are reminded that you have the right to withdraw the same at any time, free of charge, simply by writing to us as at info@guianatura.net

FOR HOW LONG WILL WE STORE YOUR DATA?

Personal data relating to the data processing purposes advised Timescales and criteria for the storage of your personal data
Data relating to the user’s browsing of our website – In general, for this purposes your data will be stored for the length of time that is essential and necessary to enable you to properly browse the website, use our website and access the content available via the same.

– In regard to the data associated with your browsing profile, by virtue of the placement of analytical cookies which you have consented to in accordance with the cookie policy of GUIANATURA ECOTOURISM, you need to be aware of the section concerning the temporary nature of the same (see cookies policy).

To attend to your requests in accordance with the forms you send us. For the length of time essential in order to properly attend to your requests, in each individual case.
To resolve quickly and effectively any queries you may have regarding our services. For the length of time strictly necessary to resolve or attend to the same.
To enable you, if you so wish, to subscribe to our blog/newsletter. Until the time when you request the effective cancellation of the subscription.
To receive information about activities or any other information that may interest you, including advertising or promotional material associated with the operations of GUIANATURA ECOTOURISM Until the time when you exercise your right to withdraw your consent to the processing of your data for advertising and/or promotional purposes, or in the event that you oppose the processing of your data for direct marketing purposes in accordance with the terms of Article 21.2 of the GDPR.

WHAT WOULD BE THE CONSEQUENCES OF NOT PROVIDING US WITH YOUR DATA?

We endeavour to request and use the minimum of personal data that is strictly necessary for the data processing we undertake in order to fully realise our aims and social objectives. All our operations comply with the principles of the applicable legislation.

If you refuse to provide your personal data, you may find that you are consequently unable to: 1) browse our website correctly (non-acceptance of technical or session cookies); 2) access certain content or services (if for example you do not provide us with the details needed to send you our blog/newsletter, you will be unable to receive it, or any information or content linked to it); 3) submit a particular request (for example, due to providing inadequate details on the relevant form).

Users will be fully responsible for the data and information they provide to GUIANATURA within the framework of the website and, where applicable, to the services they request or contract from us.

WILL WE SHARE YOUR PERSONAL DATA WITH THIRD PARTIES?

In general, we will not share your data with third parties, nor will we offer it or sell it to third parties. Nevertheless, it is possible that certain third parties may have access to your personal information through the delivery of services supplied by GUIANATURA ECOTOURISM. For example, in the case of third-party cookies which may be used on the website (see cookies policy).

WILL ANY INTERNATIONAL TRANSFER OF YOUR DATA OCCUR?

You are advised that, in general, we do not expect to make any international transfer of your personal data.

Without prejudice to the above, in our cookies policy, you are advised of the possibility of the international transfer of personal data, in respect of the service supplied to us by certain companies (third-party cookies). All these international transfers of data are fully guaranteed in accordance with the applicable legislation, as the recipients are entities listed under the Privacy Shield framework (see cookies policy).

WHAT RIGHTS DO YOU HAVE, WHAT DO THEY INVOLVE AND HOW CAN YOU EXERCISE THEM?

Your rights What does it involve? How can you exercise it?
Right to information The right that GUIANATURA ECOTOURISM shall provide you with appropriate information relating to the processing of your personal data, both at the point when your personal data has been collected (whether it was obtained from you or from a third party), and subsequently. You decide on what constitutes your personal information. Please refer to Article 12 – 14 of the GDPR. GUIANATURA ECOTOURISM will endeavour to provide you with all necessary information in respect of your personal data, in accordance with Articles 12 – 14 of the GDPR. However, if you have any issues or queries in relation to our privacy and cookies policies, please do not hesitate to contact us by email at info@guianatura.net and we will deal with your request for additional information.
Right of access You have the right to obtain from GUIANATURA ECOTOURISM confirmation of whether or not your personal data is being processed, to basic information about such data processing (Article 15 of the GDPR), and to a copy of the personal data being processed. By sending a written request by email to info@guianatura.net quoting the reference “Exercise of Rights”, accompanied, if necessary, by proof of your identity—a copy of your National ID Document or equivalent (passport, Foreigner’s Identification Number, etc.).
Right to rectification The right to obtain, without undue delay on the part of GUIANATURA ECOTOURISM, the rectification of your personal details in accordance with Article 16 of the GDPR. By sending a written request by email to info@guianatura.net quoting the reference “Exercise of Rights”, accompanied, if necessary, by proof of your identity—a copy of your National ID Document or equivalent (passport, Foreigner’s Identification Number, etc.).
Right to deletion The right to obtain, without undue delay on the part of GUIANATURA ECOTOURISM, the deletion of your personal details in accordance with Article 17 of the GDPR. By sending a written request by email to info@guianatura.net quoting the reference “Exercise of Rights”, accompanied, if necessary, by proof of your identity—a copy of your National ID Document or equivalent (passport, Foreigner’s Identification Number, etc.).
Right to a limitation of the data processing The right to obtain from GUIANATURA ECOTOURISM, a limitation of the processing of your details.

Their exercise is restricted to the terms of Article 18 of the GDPR.

By sending a written request by email to info@guianatura.net quoting the reference “Exercise of Rights”, accompanied, if necessary, by proof of your identity—a copy of your National ID Document or equivalent (passport, Foreigner’s Identification Number, etc.).
Right to the portability of data The right to receive the personal data that concern you and which you have provided to us in a structured format, in common use and readable by machine, or to transfer the data to another entity to be responsible for its processing, where this is technically feasible under the terms of Article 20 of the GDPR. By sending a written request by email to info@guianatura.net quoting the reference “Exercise of Rights”, accompanied, if necessary, by proof of your identity—a copy of your National ID Document or equivalent (passport, Foreigner’s Identification Number, etc.).
Right of opposition Your right to oppose at any time the processing of your personal data, when this is based on satisfying the legitimate interest of GUIANATURA ECOTOURISM or of a third party as laid down in Article 21 of the GDPR. By sending a written request by email to info@guianatura.net quoting the reference “Exercise of Rights”, accompanied, if necessary, by proof of your identity—a copy of your National ID Document or equivalent (passport, Foreigner’s Identification Number, etc.).
The right not to be the subject of a decision based solely on automated data processing The right not to be the subject of a decision based solely on automated data processing which would have legal consequences for you, or would significantly affect you in a similar way under the terms set out in Article 22 of the GDPR. By sending a written request by email to info@guianatura.net quoting the reference “Exercise of Rights”, accompanied, if necessary, by proof of your identity—a copy of your National ID Document or equivalent (passport, Foreigner’s Identification Number, etc.).
Right to revoke consent once granted You have the right to revoke your consent at any time. The withdrawal of your consent will not affect the legality of the previous processing of data by GUIANATURA ECOTOURISM based on your consent prior to its withdrawal. Such revocation can be exercised by means of the appropriate forms provided by GUIANATURA ECOTOURISM, (for example, the cancellation of our blog/newsletter can be requested via the link provided for that purpose). However, users may equally request such a cancellation by email to info@guianatura.net and we will ensure that your rights are applied in compliance with the relevant legislation.
You also have the right to make a complaint to the relevant authority (Spanish Data Protection Agency). This entails the possibility of recourse to the supervisory authority if you believe there has been an infringement of your rights to protection of personal data (Articles 13 and 14 of the GDPR). We recommend that before you submit any report or claim to the Spanish Data Protection Agency, you contact us so that we can look into the particular issue and attempt, where appropriate, to find an amicable and satisfactory solution. Apart from the information given above, if you wish, you can refer to the Spanish Data Protection Agency: www.aepd.es

Important note concerning data processing in connection with Google Analytics

This website uses Google Analytics, a web analytics service provided by Google LLC which will hereinafter be referred to as “Google”.

Google Analytics uses “cookies”, which are text files saved on the site visitor’s computer, to help the website analyze their use of the website. The information generated by the cookie (including IP address) about the use of the website will be transmitted to and stored by Google.

Google processes the site visitor’s IP address to generate an anonymous user ID within member states of the European Union or other parties to the agreement on the european economic area. Only in exceptional situations will the site visitor’s full IP address be transmitted to Google servers in the United States and to be processed there. This user ID, that is provided by the site visitor’s browser in using Google Analytics will not be merged by Google with other data from Google.

On behalf of the site operator, Google will use the information collected to evaluate the use of the website, to compile reports on website activity and to provide other website and internet related services to the site operator (Art. 6 (1)( f) GDPR). The legitimate interest in data processing lies in the optimization of this website, the analysis of the use of the website and the adaptation of the content. The interests of the users are adequately protected by the pseudonymization of their data.

Google has certified their compliance with the EU-U.S. Privacy Shield Framework and on that basis they provides a guarantee to comply with European data protection law. The data sent and linked to the Google Analytics cookies, e.g. user IDs will be automatically deleted after 50 months. The deletion of data whose retention period has been reached is done automatically once a month.

The website visitor may refuse the use of cookies by selecting the appropriate settings in their browser. The website visitor can also prevent Google from collecting information (including their IP address) via cookies and processing this information by downloading this browser plugin and installing it: https://tools.google.com/dlpage/gaoptout?hl=en

Further information concerning data processing and use by Google, the settings and desactivation possibilities can be found in the Google privacy policy (https://policies.google.com/privacy?hl=en) as well as in the Google Ads settings (https://adssettings.google.com/authenticated?hl=en).

Important note concerning data processing in connection with reCAPTCHA

We use the reCAPTCHA service provided by Google to protect your submissions via internet submission forms on this site. This plugin checks if you are a person in order to prevent certain website functions from being abused by spam bots. This plugin query includes the sending of the IP address and possibly other data required by Google for the Google reCAPTCHA service. For this purpose your input will be communicated to and used by Google. However, your IP address is previously truncated by Google within member states of the European Union or in other states which are party to the agreement on the european economic area and is, as such, anonymized. Only in exceptional cases is a full IP address transmitted to a Google server in the United States and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of this service. The IP address provided by reCaptcha from your browser shall not be merged with any other data from Google.

This data collection is subject to the data protection regulations of Google, for more information about Google’s privacy policy, please visit: https://policies.google.com/privacy?hl=en

By using the reCAPTCHA service, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

DO YOU NEED TO CONTACT US?

If you have any issue or suggestion that you would like to bring to our attention in relation to the present policy, please do not hesitate to contact us by email at: info@guianatura.net